Here is my on line chat from January 16, 2009 2:12 PM PST
Hello. How may I help you?
Steve John: I am here for the 1TB Firmware error as explained on the URL http://seagate.custkb.com/seagat ... ch.jsp?DocId=207931
Jason H.: Sure, there will be a firmware update in the next few days, I would check back Tuesday just to make sure.
Steve John: OK. Do I need to contact you again, or will it be freely downloadable?
Jason H.: It should be available, but if it is not jump back into chat and we wil be able to get it for you .
Steve John: Thanks
Yeah, me too. Looks like there\'s no firmware available until next Tuesday, so there\'s not a lot of point contacting Seagate until then.
Hello. How may I help you?
CS: hello
CS: This is relation to your KB article Seagate KB 207931
CS: The 7200.11 new firmware
CS: I have two drives that need updating to avoid the boot-of-death failure
CS: I\'ve already had to RMA a third drive that has failed and I want to avoid having to do it again
CS: My drives are both ST31000340AS running SD15, serials are <deleted>
Jason H.: Sure, let me check for you.
Jason H.: Based on your serials, there will be an update released in the next few days. If you would I would check back Tuesday.
CS: It\'s not available yet?
CS: But you can confirm both these drives are "at risk" and need the update?
Jason H.: Not that they are at risk, but there will be a firmware update released for your drives.
CS: But they will need the update yes? As I said I\'ve already had another one of these drives fail in this manner.
Jason H.: I dont know that they need an update, just that there will be a newer revision released and it is always good to get the latest and greatest if available.
CS: Uhh.... okay, I guess I\'ll have to try back next week and hope I don\'t lose another drive before that.
Jason H.: okay, thank-you and have a nice day!!!
Originally posted by qcmadness at 2009-1-17 20:34:
Originally posted by trentcys at 2009-1-21 21:31:
經此一役, 以後組RAID5唔通要用4隻唔同牌子HDD
Originally posted by Tommi_Vercetti at 2009-1-22 15:03:
或者用WD吧
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